Morphe brushes shady business8/7/2023 I LOVE LOVE LOVE my guilded brushes they were the ones with the gold handles, I got the full set and I think they're great. ![]() The sad thing is the stuff not done with beauty guru's is good. I still don't have any reservations ordering from them - my wallet probably wishes I'd hesitate more often! So anyway sorry for this ramble TL DR Colourpop customer service is inconsistent, I agree, but when it's good it's great, and it's good far more often than not. ![]() In those cases, I usually take my question to their SM pages and that expedites response times. Again, in cases of major screw-ups like that, they corrected the issue no questions asked, but it can be difficult to have a less serious question answered. Or I've had my orders delivered to the wrong recipient. Or an item has sold out even though it was available for me to purchase, and bc it was an LE item, they couldn't replace it, but offered a coupon code instead which didnt even cover the cost of the kind of item it was. But there have been times where I have sent emails of more than two sentences, and it's clear someone just scanned the first few words and didn't really know or answer the main question of my email. ![]() Overall they are still great and if I ever REALLY had a big issue, I have no doubt they would take care of it completely. So I will add my anecdotes :) I've been ordering ColourPop since 2014 and their CS has changed. I know others are chiming in with good experiences, which is great, but that's anecdotal of course.
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